Question 1

How much does residential garbage service cost, and how am I billed?

Accepted Answer

Residential garbage service is billed quarterly in advance. Invoices are sent approximately 45 days before the start of each quarter and are due within 30 days of the invoice date.
If payment is not received by the start of the service quarter, your service may be suspended until the account is brought current.
Pricing varies by service location, with rates starting at $99 per quarter. We also offer discounts for senior citizens, educators, first responders, and military members. Please contact our office for eligibility details and exact pricing in your area.

Question 2

What is included with basic residential collection service?

Accepted Answer

Basic residential collection service includes:
· Up to two (2) 96-gallon trash cans, one of which will be provided by us
· Up to five (5) bags or bundles of yard waste per week
· One (1) bulk item per week, placed out on your second service day (for customers with twice-weekly service)
If yard waste is bundled, please ensure branches and clippings are cut to a length of no greater than 3 feet.
Please ensure all materials are properly prepared and placed at the curb by 6:00 a.m. on your scheduled collection day.

Question 3

When will I receive my trash can after signing up for service, and who owns it?

Accepted Answer

Your trash can is typically delivered within 2 weeks of your sign-up date. However, delivery times may vary depending on service demand, route scheduling, or other operational circumstances, which may occasionally cause delays. If you have not received your trash can after 2 weeks, please contact our customer service team for an update.All trash and recycling carts provided by Country Corridor Disposal — including any replacement carts issued for a damaged customer-owned container — remain the property of Country Corridor Disposal at all times. Carts are provided solely for use during your active service period. Painting, modifying, or altering a company-issued cart does not transfer ownership. Upon cancellation of service, we reserve the right to collect any company-issued cart from your property.

Question 4

What are my service days?

Accepted Answer

Service days vary depending on your location and assigned route.
To confirm your specific service days, please contact our office by phone or email us at customerservice@countrycorridordisposal.com.

Question 5

What time should I place my cans out for collection?

Accepted Answer

Our routes are not run on the same schedule every day, and your service time may vary. To ensure your collection is not missed, please place your cans at the curb by 6:00 a.m. on your scheduled service day.

Question 6

What is your holiday schedule?

Accepted Answer

Country Corridor Disposal will not collect waste on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Question 7

What happens if my scheduled collection day falls on a holiday?

Accepted Answer

Holiday schedules depend on your service frequency:
· Customers with twice-weekly service: If one of your scheduled collection days falls on a holiday, service will occur on your next regularly scheduled collection day.
· Customers with once-weekly service: If your scheduled collection day falls on a holiday, your collection will be delayed until the following day.
If you are unsure of your service schedule, please contact our office for assistance.

Question 8

How does inclement weather affect my collection schedule?

Accepted Answer

In the event of inclement weather, service schedules will follow the same adjustments as our holiday schedule. This means your collection may be delayed depending on your service frequency:
· Customers with twice-weekly service: If a scheduled service day is affected, collection will occur on your next regularly scheduled service day.
· Customers with once-weekly service: If your service day is affected, collection will be delayed until the following day.
In both cases, we will collect all accumulated garbage on your next service day, even if it exceeds the normal weekly limits.
Please check our website and social media channels for the most up-to-date service information. We may also send updates via email and text message during weather events.
We appreciate your understanding during inclement weather and will resume normal operations as soon as it is safe to do so.

Question 9

Will you replace my damaged trash can?

Accepted Answer

We do not replace trash cans due to normal wear and tear, aging, weather exposure, or damage caused by factors outside of our collection service. However, if there is clear evidence that the damage was caused by our employee or collection equipment during service, we will review the incident and may replace the container at no cost. Replacement carts are Country Corridor Disposal-issued containers and may differ in color or style from your original can. As with all carts we provide, replacement carts remain company property. We are not able to offer cash reimbursement in place of a replacement cart.

Question 10

Do you offer bulk item or large-item pickup?

Accepted Answer

Yes. Bulk item pickup is included with residential service, with limits based on your service frequency:
· Twice-weekly service: You may place one bulk item per week out for collection on your second service day.
· Once-weekly service: You may place one bulk item per week out on your scheduled collection day.
Mattresses require an additional fee of $35 per mattress.
Please ensure all bulk items are safely placed at the curb and do not block carts or traffic.

Question 11

What items are not allowed in residential garbage collection?

Accepted Answer

Certain materials are not permitted in your residential trash or recycling carts due to safety, environmental, or regulatory restrictions. Prohibited items include:
· Hazardous waste and chemicals (including pesticides, solvents, and cleaning chemicals)
· Batteries (including lithium-ion, car batteries, and rechargeable batteries)
· Paint, stains, and thinners
· Tires
· Construction and demolition debris (including concrete, drywall, lumber, and roofing materials)
· Propane tanks and other compressed gas cylinders (including but not limited to propane, oxygen, acetylene, and similar pressurized containers)
These items require special handling and must be taken to an approved disposal or recycling facility. If you are unsure how to dispose of an item, please contact our office for guidance.

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